March 12, 2020 at 4:30 pm
Dear Residents, Family Members & Associates:
In the wake of the Coronavirus (COVID-19) situation, Ascent Living Communities including Pine Grove Crossing and the Village at Belmar are moving to a new policy of strictly limiting all visitation to our communities. While this is a difficult decision to make, it comes after careful consideration and the advice of our Medical Consultant, Dr. Gagandeep Singh, and in accordance with the latest official recommendations from the Centers for Disease Control and Prevention (CDC), the Colorado Department of Public Health and Environment (CDPHE) and the Governor’s office.
Restrictions imposed as of today include:
- No visits will be permitted by family members of Assisted Living and Memory Care residents. Special exceptions will be made for hospice care and may be granted for other special circumstances.
- No visits will be allowed by non-essential vendors or outside marketing personnel.
- Residents are strongly encouraged to not leave to attend non-urgent medical appointments but will be able to leave in emergent care situations.
- We strongly discourage family members from taking residents off site as this dramatically increases the risk of exposure for our entire community. Social distancing is one of the best ways to limit the spread of the virus. We understand how upsetting it is to not be able to see your loved one in person, but we all hope that this is short-lived.
It is also critically important to notify your clinical team immediately if you, another resident or a family member exhibit any symptoms such as a fever, dry cough or difficulty breathing.
We cannot emphasize enough that this is an unprecedented situation and that taking appropriate steps now to limit the spread of the COVID-19 virus needs to be the highest priority for staff, residents and their families.
We are all in this together. Our best chance of maintaining a healthy community requires everyone doing their part.
We also want all members of the community to understand that we do not take these new visitation restrictions lightly. We deeply value the relationships we share between our residents, their families and our team of professional caregivers and we understand that limiting social interaction at this scale will be emotionally trying for many. We share that disappointment, and we look forward to the time when we can relax these rules.
To ensure our residents can still stay connected with family members or friends, we will be assisting with appropriate technology so they can connect via text, phone or video conference methods such as Skype and Facetime.
Additional Measures We Are Taking
Communication: We will be communicating with you, our community, frequently (even daily in some instances) to ensure you have the latest information about the virus and our response to it. We are updating our resident email list so that everyone can access our latest communication regarding the virus.
We are also updating our community web sites frequently so they remain trusted, up-to-date sources of information. Your clinical teams and your executive director remain your best contacts for concerns you might have.
To further discuss these efforts and answer any questions you may have, we will be conducting a Virtual Town Hall on Sunday, March 15th at 2 p.m. To access this online meeting go to:
Please join my meeting from your computer, tablet or smartphone.
You can also dial in using your phone.
United States: (646) 749-3122
Access Code: 498-060-501
New to GoToMeeting? Get the app now and be ready when your first meeting starts:
We will also post a recording on the community web sites of this Town Hall for future listening.
Emergency Response Teams: You can feel confident that we are prepared to handle this situation. We have formed Emergency Response Teams to be ready in the event a resident is exhibiting symptoms or confirmed to have the virus and an isolation or quarantine is put in place. These teams will ensure the resident(s) is isolated and that they deliver care only to infected residents, safeguarding the rest of the community.
Independent Living (Village at Belmar Only): We are increasing the number of check-ins for our independent living residents at Village at Belmar to ensure their health and safety and to protect the rest of our community from possible exposure. From now on, when entering the main community building, they will be screened, including scanning their temperature and completing a thorough questionnaire.
Combined, we have more than 40 years of expertise helping seniors live their best lives in healthy, safe environments. While this is a challenging time of uncertainty, we are confident that our experience and extensive preparation for situations such as these will guide us through it.
Thank you for your understanding of the new actions we are putting in place today.
Tom Finley and Susie Finley